How Does NIYOK Handle Customer Complaints?
NIYOK's quality assurance team handles complaints with an 8D and CAPA process: an initial response within 24 hours, temporary containment within 48 hours where needed, then root cause analysis and corrective and preventive actions. For urgent cases, our team can visit your site to assess the situation and help contain the problem.
Beyond fixing individual issues, NIYOK uses its R&D and problem-solving capabilities to tackle the root causes behind customers' pain points, helping improve product quality and production efficiency, reduce after-sales problems and lower the chance of future complaints.
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